Refund policy

Returns can be requested within 30 days of delivery. Email support@forthisperson.com before sending an item back. The return address and instructions are confirmed for each item. Addresses on the package or a supplier's address should only be used after confirmation.

The business mailing address is listed in Terms business details. It can only be used for a return after confirmation. This is a mailing address, not a customer service location. Returns must be arranged in advance. Visits are not available.

Change-of-mind returns

Items must be unused, unwashed and unassembled, with all included parts. Original packaging should be included when possible. There is no restocking fee.

Return shipping for change-of-mind returns is paid by the customer. Tracked shipping is required, and tracking details should be kept until the return is complete.

Damaged, defective or incorrect items

For an item that arrives damaged, is defective or is incorrect, email support@forthisperson.com. These items remain eligible for return even if they have been used, washed or assembled, or if packaging or parts are missing. We cover any necessary return shipping. Whether a return is needed and how to send it back will be confirmed by email.

Refunds

Refunds cover eligible items and their tax and are issued to the original payment method. Refunds are issued within five business days after a return is received and checked. If no return is needed, refunds are issued within five business days of approval. Banks and payment providers may take up to ten more business days to show the refund in the account.

Original shipping charges are not refunded for change-of-mind returns. They are refunded when the issue is our responsibility, including damaged, defective or incorrect items. There is no restocking fee.

Refunds are handled directly by For This Person. They do not depend on repayment from a supplier.

Cancellations

Cancellation requests should be sent to support@forthisperson.com as soon as possible.

Cancellation is free before the order is sent to the supplier. Any payment already made is refunded in full to the original payment method, including items, tax and shipping.

After an order is sent to the supplier, we will try to cancel it. Cancellation is not guaranteed at that stage. If cancellation is not possible, the return policy above applies. The cancellation and refund rights below still apply.

Refunds for approved cancellations are issued to the original payment method within five business days, or sooner if required by law. Banks and payment providers may take up to ten more business days to show the refund. Bank processing time does not extend any refund deadline required by law.

Shipping delays and your rights

If a promised shipping deadline cannot be met, an update will be sent with a new shipping date. The delay can be accepted, or the delayed items that have not shipped can be cancelled for a full, prompt refund. These rights still apply after an order is sent to the supplier. There is no need to wait for unshipped items to arrive and return them before requesting cancellation.

If the law requires a faster refund, that deadline applies. This policy does not limit legal rights to cancel, return an item or receive a refund.